Customer Relationship Management

 

Building mutually productive relationships requires IT-enhanced understanding, engagement and collaboration across all your business channels.

 

Today's competitive environment, with its many emerging offerings, often changes customers' expectations and distracts their loyalties. Preparing your organization to improve CRM is one way NICInfotek can help you enjoy the journey to higher returns from IT investments --- with innovation and by making complex solutions as simple as possible.

 

Staff productivity improves and customer satisfaction increases with an integrated approach to customer information management consistent service delivery.

 

NIC has invested in and offers customized intellectual properties such as:

• Salesforce CRM
• Microsoft Dynamics CRM
• SAP CRM
• Oracle Siebel CRM

Services begin with strategy development embrace the full circle of planning, analytics, segmentation, architecture, implementation, evaluation, predictive modeling, multichannel marketing, and use of the ever-changing social media.